There have been consumers complaining that their Rakuten Super Point, virtual currency circulated in Japan’s largest online shopping mall Rakuten Ichiba and its affiliated services, had been disappeared, the record said that they had spend it on online game service Nexon.
There are already over 100 Rakuten users reported to Rakuten that their points were spent for Nexon’s games, which they did not play. (e.g. a question on Yahoo! Chiebukuro, Japanese Yahoo! Answers, on December 25, gets lots of “me, too!” answers. [J]) Some said that they have ever registered Nexon before, but did not use it recently.
On December 28, some national media (1, 2)started reporting and they say that Rakuten confirmed that they had received over 100 inquiries on similar cases with Nexon service.
Nexon, an company who provides many online games, a subsidiary of South Korean Nexon Corporation, has longer history in online PC games than feature-phone based newcomer Gree and DeNA(Mobage), just IPOed on December 14 at Tokyo Stock Exchange The First Section.
