A half month after the ‘osechi'(traditional Japanese New Year food) trouble, Groupon founder and CEO Andrew Mason appeared on video on the Groupon Japan official blog to offer his apologies to Japanese Groupon users.
“We learn from this mistake, and don’t repeat the same mistake twice.”
I think most Japanese customers will be satisfied with this, and perhaps even like Groupon more than before the incident. Mason’s apology is similar to the apologies given by Japanese executives from time to time in the past, though Mr. Mason didn’t do a deep bow. Isn’t this style a bit strange for an American company?
(proofread by Adam Walls)
[Update: follow-up articles]
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