A half month after the ‘osechi’(traditional Japanese New Year food) trouble, Groupon founder and CEO Andrew Mason appeared on video on the Groupon Japan official blog to offer his apologies to Japanese Groupon users.
“We learn from this mistake, and don’t repeat the same mistake twice.”
I think most Japanese customers will be satisfied with this, and perhaps even like Groupon more than before the incident. Mason’s apology is similar to the apologies given by Japanese executives from time to time in the past, though Mr. Mason didn’t do a deep bow. Isn’t this style a bit strange for an American company?
(proofread by Adam Walls)
[Update: follow-up articles]
Latest posts by Akky Akimoto (see all)
- Yahoo! Japan To Move Its Office From Roppongi To Kioi-cho - June 19, 2014
- Toshiba to Sell First Japanese Chromebook Next Month, Sankei Says - March 8, 2014
- Mixi To Replace CEO President After One Year - February 13, 2014
- Japan Likely To Have The First Chromebook Acer C720 - January 20, 2014
- Un-breakout – Burokku-Kuzushi Game Reversed - January 20, 2014